CMO Diaries

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Episode Highlights

  • Use content to educate not sell. Feed your customers’ curiosity and provide value.

  • Know your customer preferences for consuming information. It’s not a one-size-fits-all.

  • Understand the power of dark social as part of your content and channel strategies.

  • With that, know that not all effective channels are measurable but they work!

  • Specific to GTM, before venturing into a new segment or market, understand things like TAM, SAM, product-marketing fit and barriers to industry (like regulatory restrictions - ugh!). We go deep into GTM strategy, segmentation and upside and downside of going upmarket or downmarket. Discussion starts at 14:13

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My Red Running Shoes

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How to Spark Customer Delight in Unexpected Places